Help

HELP

Answers to common questions. Can't find yours? Send us a message.

Frequently asked questions

How do I find my size?

Each product lists its measurements. If you're between sizes, our fits are designed to be comfortable, so most people choose their usual size. Tell us your height and usual size and we'll help.

How should I wash my knitwear?

Follow the care label. Most of our merino can be machine washed cool on a wool cycle and dried flat. Cashmere blends are best washed by hand.

Where's my order?

Sign in to your account to see your orders and where each one is up to.

How do I get in touch?

Use the contact form and we'll reply by email.